Meet the team

Michelle Kleiman

Founder/Executive Director Michelle Kleiman

As the Founder/Executive Director of Hotelstaff my most important duty is acting as the brand ambassador; ensuring that our values and commitment to service remain as true today as they did when I first started this business nearly three decades ago.

Prior to Hotelstaff, I lived and worked in South Africa. My professional endeavours achieved great heights, firstly as the HRM for the five star President Hotel, (part of the Trusthouse Forte Hotel Group) and then as the HRM for the Holiday Inn Group in Johannesburg.

It was here that I discovered my love for the hospitality industry and the people that worked within it which in turn motivated me to join and later run South Africa’s largest hospitality recruiter.

When my family moved to Australia it made sense to combine my two great passions into a business that I knew I could nurture and love as if it were my third child and from this passion Hotelstaff was born.

Over the years I have been very proud of the achievements of Hotelstaff. I have been extremely fortunate in the great friendships that I have formed and for the people I have met. More than anything else, I have been humbled at the number of professionals that have returned time and time again when they have needed assistance with their career.

Hotelstaff exists to service the industry that I love.

My name is Michelle and I am at your service…

Nathan Szprinc

Managing Director Nathan

As Managing Director of Hotelstaff I oversee the day to day running of the organisation, driving the strategic direction that ensures that we continue to exceed the expectations of our valued clients.

The last 10 years of my professional career has been spent identifying new business opportunities and then leading the account management/client services strategy. Constant contact with clients has allowed me the perspective required to anticipate the needs of the marketplace and to design proactive recruitment strategies to supply.

Prior to joining Hotelstaff, I spent 18 months at Spotless as Group Staffing Manager, and before that I was General Manager of Octopus Hospitality and Events for 5 years.

My experience in the management of both internal and external staffing roles has provided me with valuable insights and given me a unique perspective to understand the challenges that our clients face every day.

My name is Nathan and I am at your service…

Michael Stanley

Agency Staffing Manager IMG_8489

As Agency Staffing Manager for Hotelstaff, it is my role to ensure that our solutions and service delivery are a natural and seamless extension of the clients that we serve.

Before joining Hotelstaff, I was the Staffing Manager for the Melbourne Racing Club, home of the BMW Caulfield Cup; a showpiece event during Melbourne’s Spring Racing Carnival.

Over the 5 years I was in this role I oversaw a workforce of over 1,200 hospitality casuals across Caulfield, Sandown and Mornington racecourses, as well as the Racing Club’s extensive collection of Hotels and Gaming Venues across Victoria.

Prior to this, I coordinated hospitality operations for Etihad Airways within their First & Business Class Lounge in Abu Dhabi, where the most discerning and exclusive flyers were provided customer service by teams working around the clock.

My experience within hospitality staffing is extensive, and this, combined with my exposure to ‘best practise’ organisations such as Etihad gives me the foundation and understanding of what great customer service looks like…

My name is Michael and I am at your service…

Natalie Ward

Agency Staffing Team Leader Natalie pic

As Agency Staffing Team Leader my responsibility is to ensure that the Staffing team follows the processes that achieve our service delivery standards to both the clients and field staff of Hotelstaff.

Before joining Hotelstaff I was the Restaurant General Manager of a large, franchised food concept where consistency within a time sensitive, process driven environment was the key to success.

Prior to this I spent four years in the United Kingdom working in restaurant management positions for two of the country’s leading restaurant groups, responsible for the day to day operations which included recruitment, rostering and troubleshooting.

Supporting my industry experience I have just completed an MBA; my thesis focusing on the impact that technology could have on recruitment systems within the hospitality industry.

I am used to working long hours, appreciating that hospitality is a 24/7 industry and know that my experiences compliment the current growth trajectory of Hotelstaff.

My name is Natalie and I am at your service…

Joey Cooney

Marketing Manager Joey Cooney

As Hotelstaff’s Marketing Manager I am responsible for creating brand awareness in the marketplace to assist our recruiters in attracting candidates no one else can find!

My responsibilities include digital marketing, strategy and global brand positioning to ensure Hotelstaff remains abreast of industry trends for the hospitality industry.

Prior to my role at Hotelstaff, I worked in recruitment for over 20 years, predominantly placing international candidates where the needs for best practice solutions were of paramount importance to ensure success.

Having always played a role in the sales and marketing for my previous employers, my insights and perspectives position Hotelstaff as a market leader, providing a service that most other agencies neglect to invest in.

My name is Joey and I am at your service…

Graeme Donaldson

Support Services Manager Graeme

As Hotelstaff’s Support Services Manager my responsibilities include overseeing the internal functions necessary to employing a large casual workforce, across multiple venues and a myriad of different awards and collective agreements.

Prior to this role I spent the last 15 years recruiting Front of House roles for Hotelstaff and before that I was Regional Human Resources Manager (WA & NT) for the Accor Group; overseeing more than 1,500 staff across 23 properties.

I was promoted to this role after my duties as HRM for the 324 room Novotel Melbourne on Collins where amongst other duties, I was responsible for the recruitment drive for this new property.

My name is Graeme and I am at your service…

Richard Wills

Culinary Consultant Richard Wills

As Hotelstaff’s Culinary Consultant, my role is to recruit chefs for the kitchens of the world.

Prior to joining Hotelstaff, I owned a boutique catering company that provided high end catering and degustation menus for private functions, weddings and corporate events.

This experience was extremely gratifying with the added benefit being a unique perspective to understand and appreciate the challenges that kitchens face when recruiting a brigade on a shoe string budget; a perspective that will most definitely benefit my clients through the solutions I can offer to them.

Before starting my own business I worked in some of Melbourne’s finest hatted restaurants Vue de Monde, Estelle and the Point at Albert Park as well having experience working in large, high production environments including RACV City Club where I was Chef De Cuisine and Stamford Plaza where I held a similar role.

My industry knowledge, networks and experiences have positioned me perfectly to assist you with your culinary needs.

My name is Richard and I am at your service…

Alistair Murdoch

Food and Beverage Recruitment Coordinator Alistair photo

As Food and Beverage Recruitment Coordinator, I am responsible for the sourcing and assessing of the candidates that form the highly regarded Hotelstaff team of waiters, baristas and bartenders.

Prior to joining Hotelstaff, I worked for Spotless as the National Front of House Recruitment Coordinator, flying around Australia building a pool of F&B staff for boardrooms, stadia, education and corporate sites.

With over 20 years of relevant industry experience, which includes working for icons such as Paul Bocuse and Stephanie Alexander, coupled with senior roles such as Resort Beverage Manager on Hamilton Island, I can draw on a wealth of experience to assist me in identifying the best talent within Melbourne’s hospitality market.

My name is Alistair and I am at your service…

Charlotte Gilliam

Recruitment Consultant

Charlotte website and linkedin pic

As Hotelstaff’s Recruitment Consultant I am responsible for the recruitment, management and allocation of kitchen hands, catering assistants and baristas.

My role is to identify talent in the marketplace and then match it to the needs of our clients, ensuring that response times and communication are aligned with the service delivery standards of Hotelstaff.

Prior to joining Hotelstaff I spent 5 years at Melbourne Convention and Exhibition Centre (MCEC), initially working as a Catering Services Manager overseeing high profile functions, dinners and conferences for up to 5000 pax before becoming the Retail Operation Manager where I was responsible for food and beverage retail outlets throughout the centre, and bespoke outlet design on an event basis.

My experience at MCEC, coupled with my previous management experience from London’s busy restaurant and café scene has provided me with a strong understanding of the need to ‘hire appropriately’ within an ever changing industry.

I have first-hand knowledge and experience in appreciating the need to respond promptly; with an appropriately skilled workforce and it is this perspective that I bring to Hotelstaff.

My name is Charlotte and I am at your service…

April Rasmussen

Staffing Coordinator April

As a Hotelstaff Staffing Coordinator, I am the first point of contact for all of your staffing requirements.

Prior to joining Hotelstaff, I was at the Intercontinental Melbourne the Rialto as the Team Leader of the Reservations department managing a team of nine consultants, responsible for ensuring my team followed the processes required to ensure that guests to the Hotel enjoyed a consistent, five star experience when making a reservation.

Accompanying my Reservations experience, my resume highlights other relatable roles such as working as a Conference and Event Coordinator for Accor and as the Reservations and Duty Manager for a Heritage property in New Zealand.

The skills I have acquired through my professional experiences have provided me with the understanding and ability to act as your first point of contact when you need casual staff.

My name is April and I am at your service…

Jo Turner

Compliance Officer

Jo Turner

As Compliance Officer, I am responsible for updating all the details from candidates as well as clients whilst ensuring that all candidates have the required certification for the job in which they are employed for. I thrive in working with different data base systems and also enjoy the challenge of Excel, which is a handy tool l use to keep everything organised and making sure all the ticks get ticked!

Prior to joining Hotelstaff, I worked for in various administration roles involving event management and recruitment industries as well as supervising and running a team of staff in food and beverage operations ranging from public venues to high end corporate events.

With my 25 years of hospitality experience, I am able to coordinate and organise to a very high degree of efficiency ensuring that those that need to be compliant are.

My name is Jo and I am at your service…