faq

You asked, we answered

I’m Hospitality Talent, how do I work with you?

Email your resume and cover letter to casuals@hotelstaff.com.au and the relevant consultant will be in contact to discuss your application.

How do I contact Hotelstaff?

Talk to our talent partners, via

  • phone 03 9650 1311 – 06:00 – 20:00 Monday – Sunday.
  • email casuals@hotelstaff.com.au.
  • in person at our office 08.00 -17.00 Monday -Friday at Level 14, 390 St Kilda Road, Melbourne 3004.

If you need to contact us after hours the contact details are the same, please just leave clear details and we will be in touch as soon as we can.

What is hotelstaff's loyalty program

Our Loyalty Program is designed to reward our talent with ongoing financial bonuses based on the hours they work each month.

We offer a $200 bonus to any staff member who works 100 or more hours across 6 different clients in a calendar month.

If they work 3 consecutive months and achieve the monthly requirement, we will reward them with an extra $750 on top of the $600 they have already received.

Hotelstaff also offer a $100 bonus to the top 3 people who work the most hours in a calendar month but don’t reach the 100 hour minimum.

To learn more about our Loyalty Program and how you can earn great rewards, sign up with Hotelstaff today

What is The Sauce and how do I use it?

The Sauce is Hotelstaff's rostering technology, where you coordinate your availability, accept offers of work and check your upcoming rosters.

If you need your username/password details, use the portals forgot password feature, refer to your welcome email or call Hotelstaff on 03 9650 1311.

I am unsure of what shifts I have or where I am working, what do I do?
  1. Login to The Sauce to check your upcoming rosters, including up to date locations, and start times.
  2. Check the client details weblink, this will give you information about presentation standards, site access, inductions, parking, pay rates and special instructions.
    The weblink is included in your confirmation email and SMS.
  3. Call our talent partners team 03 9650 1311.
What do I do if I am running late or unable to make a shift?

Call our talent partners team 03 9650 1311.

  • Please advise us as soon as possible and well prior to the scheduled start time.
  • You will need to call and chat to our talent partners in cases where you need to cancel a shift so we can ensure both you and our customers will be ok.

You are unable to cancel via email or SMS.

Who do I talk to if I am injured at work?

If you have an incident or near miss at work,

  • please report the incident to your supervisor;
  • request first aid treatment and
  • make sure an incident report is completed

Call Hotelstaff, regardless of time 03 9650 1311 to report the injury immediately after the incident.

Read Here for more detailed information about the process

What do I do if a client asks me directly to work another shift?

Ask the supervisor/site manager to call the Hotelstaff talent partners on 03 9650 1311.

What do I do if I need more timesheets?
  1. Drop into the Office to collect some.
  2. Grab some off our talent partners at a Check In.
  3. Download and Print from here.
How and when do I get paid

Submit Via Email: payroll@hotelstaff.com.au

  • You need to submit a valid and authorised timesheet to ensure no delays with your payroll.
  • Your payroll is processed weekly for all your shifts worked in the previous week Monday to Sunday.
  • Pay Advice will be emailed Thursday afternoon with payments at bank on Friday.

For any payroll, tax or superannuation information please contact payroll@hotelstaff.com.au or call or talent partners on 03 9650 1311 and select the option for payroll.

WORK WITH US

SHOW US WHAT YOU’VE GOT. Join our #talentteam today.

AT YOUR SERVICE
GET IN TOUCH
casuals@hotelstaff.com.au
03 9650 1311
EXPLORE
Suite 1, Level 14 / 390 St Kilda Road, Melbourne VIC 3004
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