Australian Open – John Cain Muster Room (DelawareNorth)

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F&B / Barista / Retail Attendant – WHITE Ironed Men’s Business shirt, BLACK tailored pants, BLACK fully enclosed leather shoes, BLACK socks, BLACK Tie, Waiters Friend, Name Badge, Note Pad & Pen, and Timesheets

Chef/Cook – WHITE Chef Jacket, Black & White Small Check Pants, Apron, Skull Cap/Hat, Safety Shoes, Knife Kit, Timesheets


Delaware North Uniform Expections – Click Here for Details



Hair neatly trimmed & combed, conservative style and off the collar. Freshly clean shaven or beards and moustaches that are short & well-groomed


Long hairstyles must be tied back with accessories MATCHING hair colour, IN A TIGHT OR TIDY BUN or DONUT (Short hairstyles must be very tidy & off the face)

Jewellery & Accessories

Watches – Conservative styles allowed in silver, gold or black

Rings – Wedding rings sets or 2 rings per hand are acceptable, no bulky styles

Bracelets – Medical only

Necklaces – No visible necklaces

Piercings – No facial piercings or visible body piercings, females may wear one pair of hoop or stud style earrings, no larger than a five-cent piece

Tattoos – No visible tattoos

Makeup – Natural & neutral tones only, do not overuse

Perfume / Cologne – do not overuse

Nail polish – Nails clean, shirt & well-manicured, no nail polish allowed

Check-in location

  • Required for every shift, with Hotelstaff Representative
  • Check in time strictly 45 minutues prior to Start time
  • Location: Outside Melbourne Arena, Tram Side, between stadium and boomgate

Staff Entrance

All Hotelstaff must check in with Hotelstaff first at details above. Following Hotelstaff Check In, staff must report to Delaware North Staff Muster Room before reporting to outlet.


Required for all days of the event at Staff Entry/Muster Room

  • full uniform
  • photo identification
  • AO21 accreditation


  • Instructions will be provided at Hotelstaff Check In

Melbourne Arena Muster Room

From 7B Tram Stop

  • WALK down road between Tram Tracks (left) and Tennis Headquarter (right), toward road checkpoint boom gates, 3 mins
  • Melbourne Arena is on right ahead of you
  • Before road checkpoint boom gates, take entry on right into loading bay gated area, follow the ramp down to Muster Room Entry Door


From Olympic Boulevard

  • WALK down road between Melbourne Arena (left) and Eastern Carpark Plaza (right), toward roundabout and road checkpoint boom gates, 1 mins
  • Melbourne Arena is on left ahead of you
  • After road checkpoint boom gates, take entry on left into loading bay gated area, follow the ramp down to Muster Room Entry Door


This will be provided to you before your first shift. You will not be granted access to the venue without it, and replacement passes (in the case you forget it) cannot be issued.

Public Transport


FROM: Flinders Street Railway Station Walk About 1 min , 88 m TO Swanston St and Flinders St,

CATCH: Tram 70 Waterfront City Docklands to Wattle Park 6 min (4 stops) TO MCG – John Cain Arena/Melbourne Park

WALK From: MCG – John Cain Arena/Melbourne Park to John Cain Arena Muster Room


To plan your journey click: PTV Journey Planner

Car Parking

This Venue is NOT accessible by Car during this Major Event.

No Parking onsite or near by is available. Public Transport is the only option.

Site Induction - Online and Prior to First Shift

Go To: MOP & COVID-19 Induction Guide

Actions: Register & Follow Prompts. You Need Complete TWO (2) online inductions to work at the AO21 (ATTACHED)

Once Complete: Email a copy of certificate to

Pay & Conditions

Pay and Conditions for this site are governed by the Hospitality Industry (General) Award 2010 [MA000009]. Pay Rates for Casual Classification apply as a Monday-Friday, Saturday, Sunday and Public Holiday rate. For details go to Click Here for Current Pay Rates

Meal Break Provisions

All team members must bring their own meals to be consumed during 30-minute, unpaid scheduled breaks if shift exceeds 6 hours

03 9650 1311
Suite 1, Level 14 / 390 St Kilda Road, Melbourne VIC 3004
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