Frequently Asked Questions

  • What are the Hotelstaff office hours and when should I call After Hours?

    The Hotelstaff office is manned Monday to Friday from 8:00am to 6:00pm. The office is also manned on a Saturday from 8:30am to 5:30pm (however building access is limited on a Saturday). Outside of these hours a Hotelstaff Consultant will be monitoring emails and answering calls.

    Staff members are requested to only contact us after hours to discuss anything that impacts your immediate shift or shifts within the next 24hours. Call +61 3 9650 1311 to be transferred to the after-hours service.

  • How do I let Hotelstaff know what days I am available to work?

    Call the Staffing Team on +61 3 9650 1311 every Thursday or email us on Tell us your full name and what position you usually work as. Make sure you know which days and times you can work for the week to come. Do not use text messages to send your availability.

  • What do I do if a client asks me directly to work another shift?

    Ask the site manager to call the Staffing Team on +61 3 9650 1311, it is also important that you call us too. If you are not booked elsewhere it is okay to let the manager know you are happy to work, but the shift must also be confirmed with Hotelstaff.

  • What do I do if I am unsure of what shifts I have or where I am working?

    Call the Staffing Team on +61 3 9650 1311 to double check the information about your shifts. We would rather you double check than miss a shift. Please do not send a text or email if you have questions regarding a shift.

  • What do I do if I am running late or unable to make a shift?

    You must call the Staffing Team on +61 3 9650 1311 well prior to the scheduled start time. If you are running late we need to know BEFORE you are due to start. If you are unwell or unable to make a shift please let us know EARLY so we have plenty of time to find a replacement.

  • Who do I talk to if I am injured at work?

    If you have an incident or near miss at work, please report the incident to your supervisor; make sure an incident report is completed. It is really important for you to phone Hotelstaff on +61 3 9650 1311 ASAP after the incident.

  • What information do we need to know about you?

    If you are going away or will be unavailable for more than two (2) weeks please let us know the dates you are not free. If you would like to stop working with Hotelstaff; just let us know and we will take you off the books. If your personal details change (address, phone number, VISA status, etc.) call or email

  • When do I get paid?

    Each pay week runs from a Monday to a Sunday. Timesheet are required by 3:00pm each Monday for the week prior. Please email timesheets to A pay slip will be emailed Thursday afternoon and your money will be in the bank on Friday.

  • How can I send my timesheet?

    You can submit your timesheet in four ways:

    • Via Email:
    • Via Fax: 9650 6959;
    • Via Mail: Suite 1: Level 14 / 390 St Kilda Road Melbourne Vic 3004
    • In person: Feel free to drop by and hand in timesheets in person at the Hotelstaff Office.
  • What do I do if I need more timesheets?

    You can download a printable timesheet from our website. This is okay to use in an emergency. To get more copies of the duplicate timesheets please email


  • Who do I call if I have a question about payroll, tax or superannuation?

    For any payroll, tax or superannuation please email or call +61 3 9650 1311 and select the option for payroll. If you are sending an email or leaving a message make sure you include your full name, contact number and details of your query or such request.

  • What levels of recruitment can Hotelstaff assist with?

    Hotelstaff places candidates across all areas and at all levels of hospitality.

    No job is too big or too small for our team of specialist recruiters who aim to support the entire hospitality industry.

    Whether you are looking for casual, contract or permanent roles Hotelstaff will readily tap into our extensive networks to meet your needs.

  • What roles and sectors do Hotelstaff service?

    Hotelstaff has been recruiting for the hospitality industry for nearly 30 years.

    Over that time we have recruited for almost every position that exists with our industry.

    Our specialities include:

    • Executive Management
    • Food and Beverage
    • Rooms Division
    • Kitchen
    • Spa & Leisure Activities
    • Maintenance
    • Finance/Administration
    • Sales
  • How much do we charge for our services?

    Hotelstaff fees vary depending on the service that we provide for you.

    If you would like to discuss your needs please do not hesitate to call and speak with Nathan to identify the best solution for you.

  • I am looking for a job. How do I register with your agency?

    If you are a chef looking for either casual or permanent work please email your resume to or call and speak with Richard Wills on 03 9650 1311.

    For all other roles please email and the relevant consultant will be in contact to discuss your application.

  • I am looking for career advice?

    At Hotelstaff we are happy to help you find the right job for you. Whether you are unemployed, underemployed or just looking for your next job opportunity we can provide advice and opportunities.

  • How do I submit a resume?

    If you are a chef looking for either casual or permanent work please email your resume to or call 03 9650 1311 and speak with Richard Wills.

    For all other roles please email and the relevant consultant will be in contact to discuss your application.